1. Overview
This policy will apply to paid plans bought directly from ProductPylot. Payments are handled by our payment provider, Dodo Payments. This policy works alongside our Terms of Service; where this policy doesn’t cover something, the Terms apply.
2. 7-day money-back guarantee
If you buy your first paid plan, you can ask for a full refund within 7 days of the first charge, for any reason. To qualify:
- Send your request within 7 calendar days of the first charge.
- The guarantee covers your first paid plan only, not renewals, upgrades, or later purchases.
- We may decline requests from accounts that show signs of abuse, such as generating resumes or cover letters in bulk.
3. Subscriptions
After the 7-day window, subscription fees aren’t refundable. You can cancel at any time from your account settings and keep paid features until the end of the period you’ve paid for. Plans billed for a longer term, such as a year, are charged upfront for the whole term. We don’t give partial refunds for unused time.
4. Automatic renewals
Subscriptions renew automatically at the end of each billing period unless you cancel first. Renewal charges aren’t refundable. To avoid a renewal charge, cancel at least 24 hours before your next billing date.
5. What isn’t refundable
- Renewals, and charges after the first 7 days.
- Partial months or unused time in a billing period.
- One-time add-ons or credits you’ve already used.
- Accounts closed for breaking our Terms of Service.
6. Billing errors and outages
We may refund outside this policy at our discretion, for example for duplicate charges, confirmed billing errors, or a long outage that stopped you from using the Services. Email us with the details and we’ll review your request in good faith.
7. How to request a refund
Email support@productpylot.com or use our contact page, and include:
- The email address on your ProductPylot account.
- The date and amount of the charge.
- A short reason for the request.
We reply within 24 hours on business days. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank or card issuer.
8. Chargebacks
Before you dispute a charge with your bank or card issuer, please email us. Most problems are faster to fix directly. We may suspend accounts with an open chargeback while we review it.
9. Your legal rights
Nothing in this policy limits your rights under consumer protection law. If the law where you live gives you stronger refund or cancellation rights, those rights apply.
10. Changes to this policy
We may update this policy. We’ll change the date at the top of this page and, for significant changes, tell you by email or in the app where appropriate. The policy in effect when you buy applies to that purchase.
11. Contact us
Questions about billing or refunds? Email support@productpylot.com.
ProductPylot, Delaware, USA